• 320 Bay Street, 101 Toronto ON M5H 4A6 Canada
  • info@metamartech.com
Terms and Conditions - MetaMarTech

Terms and Conditions

Please read these terms carefully before using our services or engaging with MetaMarTech.

1. Acceptance of Terms

By accessing our website, using our services, or engaging MetaMarTech for digital transformation, team augmentation, application development, cloud consulting, DevOps consulting, big data analytics, AI solutions, quality engineering, IoT, blockchain, UI/UX, product development, IMS, data science, innovation lab services, or cybersecurity, you agree to be bound by these Terms and Conditions.

2. Services Description

MetaMarTech provides comprehensive technology services including:

  • Digital Transformation consulting and implementation
  • Team Augmentation and staff augmentation services
  • Custom Application Development and software solutions
  • Cloud Consulting and migration services
  • DevOps Consulting and automation
  • Big Data and Analytics solutions
  • Artificial Intelligence and machine learning implementations
  • Quality Engineering and testing services
  • Internet of Things (IoT) development
  • Blockchain technology solutions
  • UI/UX design and user experience optimization
  • Product Development and innovation
  • Information Management Systems (IMS)
  • Data Science and analytics
  • Innovation Lab services
  • Cybersecurity solutions and consulting

3. Service Agreements

All services are provided under separate service agreements that specify:

  • Project scope, deliverables, and timelines
  • Payment terms and pricing structure
  • Intellectual property rights and ownership
  • Confidentiality and non-disclosure provisions
  • Performance standards and quality metrics
  • Support and maintenance terms

4. Client Responsibilities

Clients are responsible for:

  • Providing accurate project requirements and specifications
  • Timely provision of necessary access, data, and resources
  • Prompt feedback and approvals as outlined in project timelines
  • Payment of fees according to agreed terms
  • Compliance with applicable laws and regulations
  • Maintaining confidentiality of proprietary information

Quality Assurance

All services are delivered according to CMMI Level 5 and ISO 9001:2008 standards, ensuring the highest quality and reliability in our deliverables.

5. Intellectual Property

Intellectual property rights are governed as follows:

  • Client IP: Clients retain ownership of their pre-existing intellectual property
  • Developed Solutions: Ownership of custom-developed solutions as specified in service agreements
  • MetaMarTech IP: We retain rights to our proprietary methodologies, frameworks, and tools
  • Third-Party IP: Proper licensing and compliance with third-party intellectual property
  • Open Source: Compliance with open-source licensing requirements

6. Confidentiality

We maintain strict confidentiality regarding:

  • Client business information and trade secrets
  • Technical specifications and system architectures
  • Project details and implementation strategies
  • Performance data and analytics
  • Any information marked as confidential

7. Payment Terms

Payment terms include:

  • Fees as specified in individual service agreements
  • Payment schedules based on project milestones or monthly cycles
  • Late payment charges as outlined in agreements
  • Currency and payment method specifications
  • Tax obligations and responsibilities

8. Limitation of Liability

Our liability is limited as follows:

  • Total liability shall not exceed the fees paid for the specific service
  • We are not liable for indirect, consequential, or punitive damages
  • Force majeure events are excluded from liability
  • Client's failure to follow recommendations may limit our liability
  • Third-party service failures are excluded from our liability

9. Warranties and Disclaimers

We provide limited warranties:

  • Services will be performed with professional skill and care
  • Deliverables will conform to agreed specifications
  • We disclaim all other warranties, express or implied
  • No warranty for third-party software or services
  • Performance warranties as specified in service agreements

10. Termination

These terms may be terminated:

  • By mutual agreement of both parties
  • For material breach with appropriate notice period
  • For non-payment of fees after notice and cure period
  • Upon completion of all service agreements
  • As specified in individual service agreements

11. Governing Law

These terms are governed by applicable laws and regulations. Any disputes will be resolved through:

  • Good faith negotiations between parties
  • Mediation by mutually agreed mediator
  • Arbitration as specified in service agreements
  • Jurisdiction as outlined in individual contracts

12. Modifications

These terms may be modified:

  • With written agreement from both parties
  • Through updated terms posted on our website
  • As required by changes in applicable law
  • With appropriate notice to affected clients

Contact Information

For questions about these Terms and Conditions:

Email: legal@metamartech.com

General Inquiries: info@metamartech.com

Business Development: business@metamartech.com

Last Updated: January 2024

These Terms and Conditions are effective as of the date listed above and govern all services provided by MetaMarTech.